Apartment Community FAQs

Have questions about how our community works?

In this video, we walk through some of the most common questions about our property policies and procedures, from leasing and payments to maintenance and community guidelines. Use the timestamps to jump directly to the topics you need or read through our FAQs below.

Application Process

  • Applications are completed online and subject to credit, background, and income verification. We do not base our decision off of a credit score, but more so WHY is your score what it is. We look at on-time payments, eviction history, and any collections.

  • When you arrive, you will be greeted with a warm smile and a friendly welcome to RIZER. Our team will take a moment to learn more about what you are looking for by asking a few questions about your wants and needs. From there, we will guide you through the floor plans that best match your preferences and help you find the home that feels like the perfect fit. 

Security Deposits & Insurance

  • Deductions may be made for unpaid rent, damages beyond normal wear and tear, cleaning charges, or lease violations such as a lease break.

  • Yes. Residents are required to maintain renter’s insurance for the duration of the lease. They can either provide a third party insurance policy or enroll in RIZER’s master policy for a small monthly fee.

Rent & Payments

  • There are multiple ways you can pay rent. The preferred method is online via the tenant portal. You can also pay by personal check, cashier’s check or money order and place in the property drop box.

  • If rent is not received by the end of the grace period, which is 5 days. Late fees will be applied as outlined in your lease agreement. Continued nonpayment may result in a 7-day eviction notice.

  • If there is a rent increase, it will typically occur at lease renewal. The amount is at the discretion of RIZER and is communicated in advance with your renewal offer.

  • Lawncare, snow removal, and  trash are included in the cost of rent. Water, sewer, electricity, internet, and cable are resident-paid unless otherwise stated.

Maintenance & Repairs

  • Emergency maintenance is available 24/7 for issues affecting safety or property integrity. Residents should contact the after-hours emergency line.

  • Non-emergency maintenance requests should be submitted through the resident portal or by contacting the maintenance line. 

  • The community follows a preventative pest-control program. Residents should promptly report any pest-related concerns.

Apartment Access & Security

  • Management may enter without notice only in emergency situations (fire, flooding, or safety concerns). For non-emergency reasons, advance notice is provided as required by law.

  • Locks are changed in the event of a non-return of keys. A majority of our locks are keyless requiring a passcode to enter. Prior residents codes will be deleted at move out time. Only authorized management and maintenance personnel have access.

Lease Terms & Policies

  • Our initial lease terms include 3-month, 6-month, and 12-month options. Short-term leases include an additional monthly fee, with the 3-month lease priced at $75 more per month and the 6-month lease at $50 more per month. After the initial lease term ends, residents may renew with another 3-, 6-, or 12-month lease, or choose a month-to-month option for an additional $100 per month.

  • Residents are typically offered renewal options prior to lease expiration. Renewal terms and any rent adjustments will be provided in writing.

  • Written notice is required 30 days prior to move-out. Notice can be provided via the online portal, break lease waiver, 30 day notice to vacate or via email.

  • Residents are required to provide a proper 30-day notice before moving out. After the keys are returned, management will complete a move-out inspection to determine whether any cleaning or repairs are needed. If any issues are found to be the resident’s responsibility, the associated charges will be listed on the move-out statement and deducted from the security deposit, if applicable

  • Subletting is not permitted. Early lease termination may result in fees, responsibility for remaining rent, or forfeiture of the security deposit.

  • Lease breaches include nonpayment of rent, early termination of lease, unauthorized occupants or pets, excessive noise, or other violations as outlined in the lease, and may result in fines, notices to cure, or lease termination.

Guests, Occupancy & Pets

  • Guests are welcome for short visits. Extended stays that exceed the number of consecutive days allowed by the lease must be approved by management.

  • We follow Nebraska state guidelines for occupancy, which allows two individuals per bedroom. For our one bedroom units, that would be two people maximum. Two bedroom units would be a maximum of four people and six people maximum in our three bedroom units.

  • All changes must be approved in writing and may require updated applications, documentation, or fees.

  • We gladly accept up to two pets per unit. There is a non-refundable pet fee due at time of lease signing along with a monthly pet fee per animal. ESA service animals are accepted.

Parking & Amenities

  • Parking options vary by community and may include assigned parking, unassigned parking, or garages. Unauthorized or improperly parked vehicles may be towed at the vehicle owner’s expense. Check with your specific property on where permitted parking is located.

  • Amenities are reserved for residents and resident-accompanied guests. Some amenities may require key fobs or access codes.

  • Residents must dispose of trash in designated compactors or receptacles. Improper disposal may result in fines.

Apartment Modifications

  • Alterations to the units are not permitted. If made, they could result in charges added at move out.